| Terms and Conditions
Introduction:
We are Mercia Web. We are able to provide you with a range of web design, programming and related services. If you wish for Mercia Web to provide any of the services offered, you may need to complete an agreement and confirm that you have read and accept all terms laid out below.
You agree:
By using our services, you agree acceptance of our terms, as well as your waiver of any claims against Mercia Web or its contractors arising out of your use of our services. You accept that any information offered is advisory and that Mercia Web accepts no responsibility for its accuracy. Any information offered may change from time to time. We make no representation, warranty or claim that any information given is up to date or accurate. Mercia Web reserves the right to change its prices and T&C's without prior notice.
General:
All websites are designed to be compatible with Internet Explorer 5 and above, websites are also compatible with Firefox, Netscape and Opera, however some features may not always be supported by these browsers. All websites are optimised for viewing at a 1024 x 800 resolution but shall be usable at resolutions from 800 x 600 and upwards.
Bespoke website design and SEO:
Any quotation given for bespoke website design or SEO will be valid for a period of 30 days from the date of submission. Any quotation given will be for the agreed amount on content discussed, any extra pages/content will be charged as an addition to the final balance. A non-refundable 60% deposit will become due on acceptance of our quotation and shall be paid before any work commences. The remaining 40% (plus additional costs) will become due on completion of your website. Any amounts owed shall be paid as soon as they become due. Late payment will incur, at the discretion of Mercia Web, interest in line with “The Late Payment of Commercial Debts (Interest) Act 1998. ie Bank of England Base Rate plus Eight Percent charged daily. Non payment after 30 days have passed will entitle Mercia Web to terminate the contract or remove your website from service. Mercia Web agree that the web site will be republished at no extra cost after all payments due (including late payment charge) are received and cleared.
You agree to submit all content to be used on your website in electronic format before the agreed start date. Any delay with content submission will incur an additional charge of 5% of the total contract amount per month, which will be calculated and invoiced monthly.
If we have not received the content in electronic format within 1 month of the agreed start date, we will be entitled to terminate the contract.
Intellectual Property Right's - You agree that you own the IPR’s of any content provided to Mercia Web, or that the owner has given you permission to use the content and will allow Mercia Web to use it on your behalf.
Once paid for in full, websites become the property of the client. However, you agree that only one copy of a website can be made available on the World Wide Web and that any stock photography provided by Mercia Web remains our property and shall not be used intentionally in any other design or reused outside of the website provided by Mercia Web. If provided, any database query strings along with any ASP.NET and PHP files will also remain the property of Mercia Web and/or its sub contractors. You agree not to reproduce, duplicate, copy, sell, resell, or exploit for any commercial purposes, any portion of the services or products provided by us. Website files can be provided via e-mail, or on CDR for an additional fee.
We provide a search engine optimisation service for any client utilising our bespoke design service. SEO is not available with our pre-designed templates. Mercia Web makes no guarantees of ongoing performance of our client websites and cannot be held responsible for any drop in traffic or search engine ranking.
Template designs:
Mercia Web provides its customers with a choice of over 800 pre-designed templates. Any quotation given for any template advertised within this website or any advised fee for inserting content and additional webpage creation will be valid for a period of 30 days from the date of submission. Full payment will become due upon verbal or written acceptance of our quotation and shall be paid before any work commences. Be aware of page size limits and layouts if choosing a template design when writing the website content.
Once paid for in full, all files from template based websites become the property of the client, however, you agree that only one copy of a website can be made available on the World Wide Web and that any stock photography provided by Mercia Web remains our property and shall not be intentionally used in any other design or reused outside of the website provided by Mercia Web. You accept that Mercia Web reserve the right to resell our pre designed templates and images as many times as we wish. If provided, any database query strings along with any ASP, ASP.NET and PHP files etc will also remain the property of Mercia Web and/or its sub contractors. You agree not to reproduce, duplicate, copy, sell, resell, or exploit for any commercial purposes, any portion of the services or products provided by us. If Mercia Web cease trading, all website files will be handed over to the client.
Content:
You agree that the content used in any design by Mercia Web will not in any way be unlawful, misleading, abusive, offensive, prejudicial or is likely to expose us to claims, lead us into prosecution, criticism, disrepute or cause us embarrassment.
Hosting:
We have links with some of the UK's largest hosting providers. By selecting only the most reputable providers, Mercia Web can ensure maximum uptime and continued reliable service to our clients. However, no guarantee of service can be made by Mercia Web on behalf of the host. Mercia Web will remain your point of contact for any issues you have with the service and will do everything in its power to resolve problems as swiftly and as professionally as possible.
Upon receiving a request for Transfer away of DNS tags Mercia Web may at their discretion charge an administration fee. This fee would be £50 and payable in advance of the request being carried out, also the fee is non-refundable.
If a request for transfer away from our servers is received and approved any Hosting agreement will be cancelled with immediate effect. There will be no refund of previously paid hosting fees.
If the Hosting account fees are outstanding at the time of Transfer request being made, no action shall be taken towards the Transfer until the account is settled. For example a Site has a renew date for Hosting on the 1st of April 2007. If the request to Transfer away is received on the 2nd of April 2007 the Hosting fees applicable will be outstanding and therefore the account would need to be settled before the Transfer request is actioned.
Bandwidth
All websites have as part of their hosting package a 1Gb bandwidth allowance per rolling 31 day period. Monitoring will take place of individual website usage. If a website usage exceeds the stipulated allowance for 2*31 day periods a fee will become payable that is equivalent of £3.00 per Gb per month over the allowance for the remainder of the hosting package contract.
Example - if the bandwidth usage after the first 2 months is 3Gb per 31 day rolling period there will be an additional fee of £6.00 per month for the remaining ten months of the contract, total £60.00, this fee must be paid in full on presentation of invoice/s or website services may be restricted.
In exceptional circumstances where the bandwidth usage rises by a dramatic amount Mercia Web reserves the right to not apply the 31 day rolling period accumulation over 2 consecutive months. In these situations we will advise you of the options available.
Domain names:
Mercia Web offer a domain registration service subject to the Nominets terms and conditions. Prices stated on this website include an administration charge for carrying out the registration. The domain name will be registered in your name and/or business name through a third party company as selected by us. If you choose Mercia Web to carry out the registration, administration rights of the domain name should remain with us whilst legal ownership remains with you. You should receive a confirmation of registration from Nominet, the UK Internet names organisation, within 6 months of registration. A reminder will be sent to you by Mercia Web via e-mail approximately 8 weeks before the domain name is due to expire. For this reason, it is your responsibility to keep us up to date with your e-mail details to ensure you receive these notifications. You accept that Mercia Web will not be held responsible for a missed registration of any domain name. It is your responsibility to send written confirmation of renewal to Mercia Web along with payment for registration at least 8 weeks before the domain name expires.Warning: for .com/.net/.org/.info/.biz domains, if you do not renew the domain during the 40 days after its expiry date, the domain will enter a period of Redemption. This starts at 45 days after expiry and ends 75 days after expiry. During this time the domain may be renewed, however there will be a charge of £220. At the end of redemption, and following a further five days, if the domain has still not been renewed, it will become publicly available for registration. For all other suffixes, If you do not renew your domain name before the expiry date, it will expire and will become available for other people to register.
Renewal Hosting Fees
Renewal fees for hosting will become due 8 weeks before the expiry of the hosting package. Invoices will be payable within 14 days of invoice date. Data Centre accounting procedures require clearing of all monies due for services in advance of renewal date. Warning if renewal fees are not received by the Data Centre in advance hosting can lapse and therefore the web site will be offline until fees are cleared.
Logo and stationery design:
Any quotation given for logo design or stationery design will be valid for a period of 30 days from the date of submission. A 30% deposit will become due on acceptance of our quotation and shall be paid before any work commences. The remaining 70% will become due on completion and acceptance of your design but before the supply of any final formats. File set includes Corel Draw (CDR) Adobe Illustrator (AI), EPS, PSD, JPG, GIF.
Invoicing:
Invoices will be sent via e-mail (unless otherwise requested) in either the form of a Paypal Invoice or Mercia Web invoice in PDF format, you will require a copy of Acrobat Reader to open the file. This software is available freely from http://www.adobe.co.uk/products/acrobat/readstep2.html - Monthly maintenance invoices are sent via e-mail at the end of each month and should be paid in full within 5 working days. Late payment of any invoice will incur, at the discretion of Mercia Web, interest in line with “The Late Payment of Commercial Debts (Interest) Act 1998. ie Bank of England Base Rate plus Eight Percent charged daily.. Payment may be made by cheque, Internet transfer, or direct payment at your local bank.
Virus protection:
Whilst we carry out regular virus checks on our systems and virus check every incoming and outgoing file, we make no warranties that files sent from Mercia Web are free from virus infection and recommend you virus check all files received from us prior to opening or executing.
Client login area:
The information contained within our client area has been written exclusively for clients using Mercia Web for combined SEO and website design. It is your responsibility to keep your username and password secure and not to divulge them or any information contained within this area to any third party. Abuse of this free service will result in the banning of your use of the area. The information within this area is based on our opinions and experience and is provided as a resource only, we make no warranties of its accuracy and accept no responsibility for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on the content.
Links:
Mercia Web may provide links to other websites. Mercia Web has no control over such websites and resources, and you acknowledge and agree that Mercia Web is not responsible for the availability of such external websites, does not endorse and is not responsible or liable for any content, advertising, products, or other materials on or available from such sites or resources. You further acknowledge and agree that Mercia Web shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content.
Copyright:
All content within this site is copyright owned by Mercia Web and may not be used or published unless written permission has been given by Mercia Web.
Debts:
Any debt that causes Mercia Web to employ professional services or take Action to recover the debts may incur extra costs that will be added to the original debt. Late payment will incur, at the discretion of Mercia Web, interest in line with “The Late Payment of Commercial Debts (Interest) Act 1998. ie Bank of England Base Rate plus Eight Percent charged daily.
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