|  Domain
FAQ's
What is a Domain Name
Who can get a Domain Name
Do I need a Domain Name
Which Domain Names can I get
Can I Register any Domain Name
Can I use special characters in Domain Names
I cannot get the Domain Name I want
What do Domain Names cost
Will you tell me when Registration is due for
renewal
What do I get if I Register my Domain Name with
you
Can I cancel a Domain Name Registration
How long does it take before my Domain Name
works
I don't have a Web Site do I need a Domain Name
What is email forwarding
What is web forwarding
What is web hosting and do I need it
What hosting packages can I get
What if I want my Domain Name hosted now
What if I want the site hosted later
What if I want to use somebody else to host
my site
How do I just get hosting
How much does hosting cost
What does your Hosting Package consist of
Do you put your banners or adverts on my web
Site
What if I have a domain name I bought from someone
else
I bought a domain name from you some time ago
and now want it hosted
How much web space do I get
How long will it be before I can use my Web
Site
Can I cancel hosting
What is FTP
What is CGI
Do I get any CGI scripts with my Web Site
What is a POP3 box
What is an Auto Responder
What type of servers do you host my Web Site
on
If I have problems will you help me
Can I add other Services to my Web Site and
what is the cost
I am expecting a lot of visitors will I have
to pay more
What is your High Resource User Policy
How do I pay for your services
Q. What is a Domain Name
A domain name is a Address that is used to identify Web Space
where each Web Site is housed. A domain names address in reality
is identified by a set of figures i.e. 195.22.54.16 which
is the IP address, though we are less likely to forget words
so a name is locked to the numbers which are unique.
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Q. Who can get a Domain Name
Anyone can purchase a domain name and use it for more or less
anything they like providing it is lawful and does not infringe
someone's copyright or trademarks.
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Q. Do I need a Domain Name
Yes - If you are a company, then a Domain Name is needed to
create the right image for your business on the internet.
Using free Web Space never seems to create the right image.
One reason for this is Email addresses that look like info@your-company.btinternet.com
don't seem right though info@your-company sounds as though
it belongs to you. Likewise with your Web Site address www.your-company.btinternet.com
does not throw as much confidence as www.your-company.com.
No - if you are just running a personal site. You could just
use the free domain space that is normally given to you by
many of the large ISP like Tesco, BT, and Freeserve, however
most of these do not allow you to run scripts or many of the
other features available to you with commercial hosting.
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Q. Which Domain Names can I get
We sell and host many types of Domains including .co.uk, .uk.co,
.ltd.uk, .plc.uk, .org.uk, .com, .net, .org, .biz, .tv, .info,
.gb.com, .uk.com, .eu.com, .uk.net, .gb.net, .no.com, .br.com,
.qc.com, .cn.com, .sa.com, .se.com, .uy.com, .hu.com, .ru.com,
.se.net, .us.com, .za.com
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Q. Can I Register any Domain Name
No - To register a .ltd.uk or a .plc.uk you have to be a Limited
or PLC Company Registered at Companies House and be able to
provide your Registration Number.
However anyone can register any of the others.
Most people tend to register Domain Names that belong to the
country in which they or their business is based along with
.com .net and .org.
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Q. Can I use special characters in Domain
Names
You can only use dashes - these can only go in between words
(your-site) but cannot be used at the beginning of a Domain
Name (-yoursite) or at the end (yoursite-)
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Q. I cannot get the Domain Name I want
This can be a problem with many businesses around the UK,
or the World for that matter, using the same trading name
and selling many of the same products. Some of the best Domain
Names are now taken though using dashes in between words,
or maybe trying the products that you sell or even Trade/Product
Names, you should find a domain that is right for you. Having
said that there are new domains now on the market with many
of them still not Registered. If you still have trouble finding
a Domain Name for your business then ask us and we will help
you.
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Q. What do Domain Names cost
Domains are Registered in your name normally for two years
at the cost on our current price list. When you have paid
for the Domain Name it is yours. We make no other charges
whatsoever. However you will need to renew it at the end of
the Registration period.
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Q. Will you tell me when Registration is
due for renewal
We will email you and let you know it is due for renewal (normally
six weeks before it is due). You will then have the opportunity
to renew Registration or let it lapse. If you renew the registration
you simply pay the current Registration fee again, or let
it expire if you no longer want the domain.
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Q. What do I get if I Register my Domain
Name with you
You get your Domain Name Registered for however many years
you specified. We can park it for you for Free while you decide
what to do with it. We can also give you Free email and web
forwarding if you require it.
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Q. Can I cancel a Domain Name Registration
You can cancel a Domain Name once it has been registered but
you cannot get a refund on the Registration period not used.
All that a cancellation will do is make the Domain Name available
for someone else to use. So, unless you really have to cancel,
you should keep it until the next renewal is due and, if it
is still not wanted, let it lapse.
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Q. How long does it take before my Domain
Name works
With UK Domain Names they are generally working within 24
hours of the Domain Name being Registered - other domain types
can take between 24 - 48 Hours before they are working. 24
hours after we register your Domain Name you should be able
to see your name as the owner by using our Whois search.
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Q. I don't have a Web Site do I need a Domain
Name
If you are a business it would be a good idea to get your
trading name if it is available so nobody else can get it.
Sometime in the future you may decide to get a Web Site only
to find someone else is using your preferred Domain Name.
You may also be going to start up a new business in the future
and, if you leave it until you decide you need to have a Web
Site, you may find that the Domain Name you wanted someone
else has got. If your domain Name is Available you should
get it to make sure nobody else does.
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Q. What is email forwarding
When you have Registered a Domain Name you can create as many
email addresses as you like, i.e. sales@your-domain-name.com
or jim@your-domain-name.com, and we will forwarded them to
an email account that you already use. So if your current
email address is you@hotmail.com any email addresses you create,
i.e. anything@your-domain-name.com, will be sent to you@hotmail.com
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Q. What is web forwarding
If you already have a Web Site hosted by somebody else or
on free Web Space we will redirect the Domain Name you buy
from us so that when anyone types in www.your-domain-name.com
they will be sent to your existing Web Site.
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Q. What is web hosting and do I need it
If you are proposing to put a web site up onto the internet
then you need web space, commonly known as web hosting, on
a server continually connected to the internet.
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Q. What hosting packages can I get
We currently have 8 ready made Hosting Packages. We also offer
a custom package where you can choose which services you require.
You can view our packages Here along with our current prices.
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Q. What if I want my Domain Name hosted
now
If you need a Domain Name and would like hosting for it, search
for the Domain Name that best suits you from our Whois, then
click the order now link that appears if the Domain Name is
available. As well as being able to purchase the Domain Name
you will be able to purchase a hosting package that suits
you.
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Q. What if I want the site hosted later
This is not a problem - let us know when are ready and we
will setup the hosting package you require straight away.
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Q. What if I want to use somebody else to
host my site
This is not a problem - let us know the other parties server
DNS Numbers and we will point your Domain Name to them straight
away. However, it will take around 24 hours to propagate around
the internet just as it does when the name was first registered.
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Q. How do I just get hosting
If you already own a Domain Name and you only require the
hosting for it go to our order form and only fill out the
customer details along with the hosting services you require.
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Q. How much does it hosting cost
We have hosting packages that start from £35 per year
- you can find out about all our Hosting prices from Here.
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Q. What does your Hosting Package consist
of
Our packages all consist of the features listed on the Prices
page. You will also get help from us with any problem to do
with your Web Site as long as it is within the scope of our
knowledge.
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Q. Do you put your banners or adverts on
my web Site
No - when you purchase hosting from us your web site will
only show what you put on there.
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Q. What if I have a domain name I bought
from someone else
This is not a problem - contact us and we will supply you
with the information needed to transfer your Domain Name over
to us from your Domain Name holder.
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Q. I bought a domain name from you some
time ago and now want it Hosted
If you purchased your Domain Name from us and have not transferred
it to somebody else then just go to our order page, fill in
your customer details and choose the hosting package you require
or, you could telephone or Email us contact page
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Q. How much web space do I get
Your get an unlimited amount of web space with all our hosting
packages
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Q. How long will it be before I can use
my Web Site
Usually it takes between 24-48 hours for Domain Name to propagate
around the web. As soon as this occurs you can use it. If
we already hold your Domain Name and it is pointed to our
servers you will normally be able to use it in an hour or
so.
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Q. Can I cancel Hosting
Our domain hosting packages are per year or part of, so, if
you wish to cancel hosting this can be done, but there will
be no refunds for the time left remaining. Monthly paid services
such as SQL can be cancelled giving 1 months notice in the
first instance by email and followed in writing.
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Q. What is FTP
FTP stands for File Transfer Protocol. FTP allows you to transfer
your web pages and images and other programs from your computer
to your Web site. Visit our Help Page for more information.
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Q. What is CGI
CGI stands for Common Gateway Interface. When you fill out
any of the many forms that are on Web Sites and you get a
thank you page returned you are normally using CGI. Our banner
rotator which runs through many of our Web Sites is a CGI
Script. Basically CGI is just another programming language.
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Q. Do I get any CGI scripts with my Web
Site
No, however we do have quite a few CGI scripts that we can
supply you if you need them.
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Q. What is a POP3 box
It allows you more control over email than just forwarding,
i.e. If you wanted mail addressed to info@your-domain-name.com
to only go to info@btinternet.com and Simon@your-domain-name.com
to only go to pete@hotmail.com then a POP box allows this
to be set up. You are able to setup up to 40 POP3 boxes on
our Email accounts.
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Q. What is an Auto Responder
An Auto Responder automatically sends a message back to the
sender of incoming mail to your POP3 box. This can be anything
you like, i.e. a message saying you received their mail and
are dealing with their order. You draft them so they can be
used for any return message you like. Each message you receive
into that POP3 box gets the same message.
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Q. What type of servers do you host my Web
Site on supply
Your Domain will be hosted on a Windows 2000 Dual Pentium
Processor Server with 1 GB of memory. We also can host your
Website on our Unix servers on request.
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Q. If I have problems will you help me
Goes without saying - of course we will. In the first instance,
we prefer you email us with your query, but we are only ever
a telephone call away. However, there maybe some things we
may not be able to help you with, due to us not knowing ourselves!
If we do not know we will try to help you find someone who
does.
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Q. Can I add other Services to my Web Site
and what is the cost
Yes you can add any of the services we offer at anytime -
just email us and we will apply the changes. Although some
of them may incur extra cost.
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Q. I am expecting a lot of visitors will
I have to pay more
No - we offer an unlimited use policy by maintaining very
large ratios of bandwidth per customer. But, in rare cases,
we may find a customer to be using server resources to such
an extent that he or she may jeopardize server performance
and resources for other customers. In such instances, we reserves
the right to impose the High Resource User Policy for the
consideration of all our Customers.
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Q. What is your High Resource User Policy
Resources are defined as bandwidth and/or processor utilization.
We may implement the following policy at our sole discretion:
When a website is found to be monopolising the resources available
we reserves the right to suspend that site immediately. This
policy is only implemented in extreme circumstances and is
intended to prevent the misuse of our servers. Customers may
be offered an option whereby we continue to host the website
for an additional fee.
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Q. How do I pay for your services
At the moment we accept cheques or you can pay via PayPal,
payments by cheque must be received by us no later than five
days from date of order. We will email a pro-forma invoice
in the first instance, with a official paid invoice sent by
Snail Mail after payment is received.
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